![]() Cependant, veuillez noter que les clients sont responsables des frais de retour de l'expédition. Si vous ne l'êtes pas, vous pouvez retourner votre commande pour un remboursement dans les 30 jours suivant la date d'achat. If you still have not received your refund yet, please contact us at someone will gladly assist you.Ĭhez Tennis Giant, nous voulons que vous soyez entièrement satisfait de votre achat. There is often some processing time before a refund is posted. If you haven’t received a refund yet, feel free to contact your credit card company as it may take some time before your refund is officially posted. It may take up to 7 business days for the return process to be completed. Upon approval of your return, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days. ![]() We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, you will receive an email confirming we have received your returned item. If your return does not comply with our policy, it will be returned to you at your expense. The box must be placed in a shipping box or similar shipping vessel. Shoes cannot be shipped in the manufacturer’s box. The manufacturer’s box must be undamaged, unmarked. Shoes must be unused, in the original condition and in their manufacturer’s box. Unused, in the same original condition with all tags present. If you have selected our stringing service, it cannot be refunded/cancelled once it has been strung regardless of the order’s status. It must be unused, unstrung and with all its original packaging. The original plastic grip cover must not have been removed. If you wish to keep the free product, you will be charged the total amount of the item displayed on our site. * Return items that are part of Tennis Giant's offers / promotions such as (free item bundles), the free items must be inluded in the return as well. They cannot be shipped in the brand’s original shoebox as a shipping vessel. Return items such as shoes must be shipped in a shipping box or a similar shipping container. Return items must be in their same original condition: unused, unworn, in their initial packaging and have all their tags still attached. Baskets and Ball collectors, Ball Machines.Tennis, Squash, Pickleball and Paddle balls.Please note that we will only accept returns that are in their original packaging and condition. ![]() Once payment has been received, we will issue a return shipping label for you to send your items back.Īlternatively, customers can ship items back on their own cost, but they must notify Tennis Giant first to ensure the items are eligible for a return.Ĭustomers are also welcome to return their order to our Showroom location assuming it meets the refund policy. After that, we will send an invoice to your email for the return cost of shipping. To start the return process, please visit copy-of-returns and enter your information. Please note that Final Sale items are not eligible for returns, exchange or store credit. However, please note that customers are responsible for the return cost of shipping. If you are not satisfied with your purchase, you may return it for a refund within 30 days of the purchase date. At Tennis Giant, we want you to be completely satisfied with your purchase.
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